Selecting the Tools - Open items... menu item displays the Open Items window for the currently active Subledger transaction, provided its Control Account was flagged for Open Item analysis.
In our sample image, the pop-up list just above the New item area shows the option Show open groups only (the default). The other option is Show all groups. When the default option is active, Match groups which are locked (Total amount = 0.00) will not be displayed - unless they achieved zero balance status through a split payment distribution (a payment is applied against several open items) and not all of those open items achieved zero balance. This was the case in our example (after the $200 was applied against four invoices, Match group 1802 had a residual balance of $1350).
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Preferences available with Accounting Data Entry